Good control, less hassle
Here you can easily understand what data is kept; since 2017, VC999 with 732K+ active users regularly updates security
VC999 App Privacy Policy: Data protection, cookies, and your rights
This privacy policy of the VC999 App is presented simply on this page; how users in Dhaka, Chittagong and Sylhet provide information, how it is stored, and when it is deleted, all clearly explained here
We also view payment logs, but for security purposes only records of transactions made via bKash, Nagad and Rocket are stored separately, so suspicious access can be detected quickly
Data protection
Account information, device data and session logs are stored encrypted; when abnormal logins are detected we enable additional verification
Cookie control
Cookies are used to remember login, language preferences and secure sessions; you can limit cookies from the browser if you wish, but some pages may be slower
What data is stored in the VC999 App
Account creation and verification
Name, phone number and email may be required at registration for login security; device ID and browser type are also read
Transactions and support records
If payments are made via bKash, Nagad, Rocket or other authorized transactions, the time, status and reference number are kept; information from support tickets can be viewed for up to 12 months
- Login sessions may be kept for up to 30 days
- Security incident logs typically stay for 90 days
- After account verification is completed, fewer documents are retained
How retention timeframes work
Active account data
If the account remains open, required information stays current; whether you are in Dhaka or elsewhere, the same rules apply to all
Profile, device and session data are kept as long as necessary to run the service; unnecessary old data is not retained
Inactive account records
If not used for a long time, some data moves to archives for security, dispute resolution, and legal needs; specific parts may be kept separately
This makes it easy to locate old logs; at the same time personal data is not unnecessarily spread
Why we keep some data
Security and fraud detection
Frequent failed logins, new devices and unfamiliar locations require records; hence VC999 Login information is viewed temporarily to reduce risk
Service quality and issue resolution
Technical logs are needed to understand which page loaded slowly, where the error occurred; this helps the support team quickly locate the source of the problem
Cookies and browser data help with language, screen size and session security; after VC999 registration these settings often become automatically easier
What happens when an account is closed
Steps after closure
If you close your account, active usage stops and then necessary and unnecessary data are separated
Balance, verification and dispute records may be kept for a certain period, but they are not used for any purpose beyond the privacy policy
Delete and archive
If not legally required, personal data is deleted in steps; data stored in backup copies is also rotated on a set schedule
This process typically completes within several backup cycles, so old copies do not accumulate
Backup and cookie management
How long backups are kept
Backup copies are kept for rapid recovery; they typically switch in automatic cycles, so the same data does not stay for years
How to control cookies
From browser settings you can delete or limit cookies; however some pages, especially the VC999 App sign-in section, may request information repeatedly
If your phone has bKash, Nagad or Rocket-related sessions, the experience may be a bit slower without cookies; that's normal
What are your rights
View, correct, request deletion
You can see what data you have about yourself, request corrections if there are errors, and in specific cases you can also delete
Objections and restrictions
You may object to processing, for example you can turn off marketing notifications
- Requests for data access can be made
- There is an opportunity to correct
- Unwanted communications can be stopped
Contact and support
If you have privacy questions, contact our team via the contact page; VC999 Download, VC999 App, or account data will provide specific answers
Whether you're in Dhaka or elsewhere in the country, you can submit requests in the same way via the links below; also view policy, terms and responsible gaming information
Reading the VC999 App privacy policy, data protection and cookie controls you will clearly understand your settings and rights